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Returning to UK Frequently Asked Questions

What is the booking process?

You can book on our website. Please note, any information missed on the identification form completed on booking may mean we are unable to release your results. Upon booking you will receive a unique reference number that you must add to your passenger locator form.

When do I take the test?

All arrivals must take their first test on or before day 2 of your arrival into the UK, with the day you arrive into the UK counting as day zero. For arrivals that are not fully vaccinated and are over 18 you must take a second second test on or after day 8 of arriving into the UK. For example, if you arrived into the UK on the 1st of April, you could test on or before the 3rd April for your day 2 test, and on or after the 9th April for your day 8 test.

How long is the result turnaround?

24-48 hours from receipt of the sample at the laboratory.

I want to proceed, what is my next step?

You can book via our website: https://www.dnaworkplace.com/covid-19-testing Should you still have further questions, you can email our team at travel@dnaworkplace.com

When will I receive the tests?

You will receive your test(s) prior to or on day 2 of your quarantine period.

How do I take the test?

Your testing package will come with instructions on how to take your test.

How will I receive my results?

You will receive your results to the email provided upon booking.

For not fully vaccinated travelers, when can i release from quarantine?

You can only release from quarantine after 10 days provided you have received a negative result from both the Day 2 and Day 8 PCR test. If you decide to opt in to the Test to Release programme, this timeframe can be reduced. You can purchase Test to Release through our website: www.dnaworkplace.com/covid19-testing

Why do people who are not fully vaccinated need to take 2 test?

You must take two tests on the relevant days to be able to leave quarantine as per government regulations. The first test is to check for variants of COVID-19, and the second test is to check that you do not have COVID-19.

Do I need to book a package for my child?

Children aged 4 and under do not need to test.

Can you help if I have an urgent booking?

If you have reached the border and been informed you need to have a testing package booked to travel, you can book through our website and receive a unique reference number straight away to your email address.
For further questions, please email our team at travel@dnaworkplace.com. We look forward to hearing from you!

How will I know the video recording was successfully uploaded to the DNA Workplace verification system?

Once you have completed the recording and you hit 'stop' the video is then automatically uploaded to our system and your video recording was successful. If you receive an error message please get in touch with our team.

What counts as fully vaccinated?

As advised by the UK Government. To qualify under the fully vaccinated rules for travel to England, you must have proof of full vaccination with a full course of an approved vaccine.
You must have had your final dose of the vaccine at least 14 days before you arrive in England. The day you had your final dose does not count as one of the 14 days. Children and other groups that can follow fully vaccinated rules
Even if you are not fully vaccinated, the fully vaccinated rules apply if you are:

  • Under 18
  • Taking part in an approved COVID-19 vaccine trial in the UK or the USA (US residents only for USA trials), or a phase 2 or 3 vaccine trial that is regulated by the EMA or SRA
  • Unable to have a COVID-19 vaccination for a medical reason which has been approved by a clinician under the medical exemptions process, and you are resident in England

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DNA Workplace Ltd is setup by DNA Legal Ltd the UK's leading Drug & Alcohol Testing provider for UK Courts and Local Government. 

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